I have to give credit to Amazon for the way they handled an issue I had with my Kindle power cord.

I have a second generation Kindle that is 2 years and 3 months old. About a month ago the plastic shielding started to flake off the power cable. Here is what it looks like now:

I did some online research and saw that this was common problem and that several people had received free replacements. I sent a problem message to Amazon support and they told me to order a replacement then send them the order number and they would refund the cost. I did that but they said they couldn’t give me a refund until the replacement shipped. So the next day when the shipment message arrived I sent another message to customer support and this time they sent me a message that the refund had been done. It takes a few days to show up on my credit card (this is normal) so I can’t confirm that I do have the money but I assume it will go through (if not I will update this post).

It would have been best if Amazon had done a recall on the faulty power cord but I am satsified with the way it was handled for me. Since I do not know how widespread the problem is (so if a recall is warranted) they may be doing the right thing.